Privacy Policy

We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us with. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how “Escape To Tamborine Mountain” handles and protects your PII in accordance with commonly accepted privacy principles.
“Escape To Tamborine Mountain” reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to
dtmvic@hotmail.com
or sent via postal mail to:
“Escape To Tamborine Mountain”
22 Wongawallan Road
Tamborine Mountain Qld 4272

INFORMATION WE COLLECT

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
“Escape To Tamborine Mountain” collects PII when you:
• Make a booking
Your full name, address, email address and phone number (and Credit Card details if applicable) are taken each time you make a booking with www.DiscoverTamborine.com.au
• Contact dtmvic@hotmail.com
“Escape To Tamborine Mountain” collects details such as your full name, address, email address and/or telephone number (and Credit Card details if applicable) whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION

“Escape To Tamborine Mountain” uses your PII only for the purpose of responding to and fulfilling your requests for our products and services.
Information collected on www.DiscoverTamborine.com.au may be used to:
• Purchase “Escape To Tamborine Mountain” products or services
Information collected when you purchase is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
“Escape To Tamborine Mountain” will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH

“Escape To Tamborine Mountain” does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
“Escape To Tamborine Mountain” provides the guest name, telephone number, address, email address and Credit Card details (where applicable) for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although “Escape To Tamborine Mountain” offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase through the “Escape To Tamborine Mountain”
• Legal obligations
“Escape To Tamborine Mountain” may be required by law to disclose information provided by you to “Escape To Tamborine Mountain” for the purposes of obtaining products or services from “Escape To Tamborine Mountain”. We may also disclose information against someone who poses a threat to “Escape To Tamborine Mountain” interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION

“Escape To Tamborine Mountain” believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at any time you would like to alter the PII you provided to “Escape To Tamborine Mountain” in your booking, please contact us.
• General
If at any time you wish to inquire about any of your PII that is stored by “Escape To Tamborine Mountain” please contact us.

VALIDITY OF RATES

Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.

Full Payment is due within 24 hours for bookings that are less then 28 day in advance of check in. Bookings outside 28 days will require a deposit of 50% to confirm the booking with final payment due 28 days in advance of check-in. Please proceed to our “Secure Payment” form to submit credit card details. A written confirmation from “Escape To Tamborine Mountain” will follow.

CANCELLATION POLICY

Cancellations of confirmed bookings (where payment has been made) will attract a cancellation fee of AUD$25.00 (inc. GST). An additional administration fee of $4.00 is levied by “Escape To Tamborine Mountain”. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.

TOURS

These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

If you have any comments regarding these conditions, please contact us any time at your convenience,